Animal Caretaker - Reptile Wrangler

Hourly Compensation: $17.00 - DOE

FLSA Classification: Hourly nonexempt

Overview: The responsibility of the Animal Wrangler is to ensure the health and well-being of the animals under our care. This position involves feeding and providing them with water, monitoring their behavior and physical condition, and addressing any health concerns. Additionally, you will maintain a clean and safe environment for the animals by cleaning their enclosures, monitoring temperature and humidity levels, and ensuring all equipment is in good working order. Lastly, you must provide exceptional customer service, answer questions, and guide our customers on the care and maintenance of their reptiles and amphibians.

Duties and Responsibilities

Teamwork and Communication

• Be a team player and communicate effectively with colleagues.
• Stay organized, ask questions, and be open to learning and collaborating with your team.

• Follow The Bio Dude Inc. dress code policy. Attire should be clean, neat, and professional.
• Maintain clean and orderly hygiene.

• Follow all safety standards to maintain an effective, efficient, safe work environment.
• Practice warehouse safety and ensure effective communication with fellow associates.
• Properly record clock-in and clock-out on the work computer in the showroom.

• Adhere to The Bio Dude Inc. employee handbook policies, standards, and ethics.
• Follow all OSHA safety guidelines.
• Perform other duties as directed by management.

• Ensure the health and well-being of all reptiles and amphibians in the store.
• Maintain proper temperature, humidity, and lighting conditions for different species.
• Provide appropriate enclosures and habitats for each species.
• Monitor and maintain clean and safe living environments.

• Prepare appropriate diets for reptiles and amphibians.
• Educate customers on the nutritional needs of different species.
• Monitor and track feeding schedules to ensure animals receive proper nutrition.

• Monitor the health of all animals and identify any signs of illness or distress.
• Administer basic first aid or arrange for veterinary care when necessary.
• Keep records of animal health and medical treatments.

• Safely handle and interact with reptiles and amphibians to demonstrate proper techniques to customers.
• Teach customers how to handle these animals safely and responsibly.

• Clean enclosures, habitats, and accessories regularly.
• Replace substrate components, water, and food as needed.
• Maintain hygiene to prevent the spread of diseases.

• Monitor inventory levels of reptiles, amphibians, and related supplies.
• Order new stock as needed and ensure the availability of necessary products.

• Conduct educational workshops, seminars, or demonstrations on reptile and amphibian care.
• Ensure compliance with local, state, and federal regulations regarding the sale and care of reptiles and amphibians.
• Maintain records required by regulatory agencies.

• Provide enrichment activities and objects to stimulate the mental and physical well-being of the animals.
• Troubleshoot and address any reptile or amphibian health issues, behavior, or habitat setup.
• Stay updated with the latest reptile and amphibian care developments through ongoing learning and training.

Social Media Specialist

Hourly Compensation: $19.00 - DOE

FLSA Classification: Hourly nonexempt

Overview: You will play a pivotal role in shaping our brand identity, expanding our online presence, and engaging with the vibrant community of reptile and amphibian enthusiasts. This multifaceted role combines creative design, digital marketing expertise, and videography skills to communicate the business's mission, products, and commitment to excellence.

Teamwork and Communication

• Be a team player and communicate effectively with the team.
• Stay organized, ask questions, and be open to learning and collaborating with the team.

Professionalism and Safety

• Adhere to the company's dress code, maintaining clean, neat, and professional attire and practicing good hygiene.
• Follow all safety standards and maintain a safe work environment, including warehouse safety and effective communication with fellow associates.
• Follow proper clock-in and clock-out protocol set by the company.

Compliance and Ethics

• Follow the company's employee handbook policies, standards, and ethics.
• Ensure all content and marketing activities comply with relevant laws, regulations, and ethical standards, particularly concerning the care and sale of reptiles and amphibians.
• Follow the SOP created for the sponsorship program.

Content Creation and Management

• Create visually appealing content about reptiles and amphibians, including graphics, images, and videos.
• Write engaging product descriptions and design promotional materials for sales, events, and new product launches.
• Film and edit high-quality videos for the YouTube channel, optimize video content for SEO, and consistently upload content on a regular schedule.
• Create, schedule, and post social media content, monitor and respond to social media, and develop and implement social media campaigns.
• Create eye-catching digital assets for the e-commerce website and marketing campaigns, and ensure all digital design materials are consistent with the brand's visual identity and message.
• Educate customers about responsible reptiles and amphibian ownership through informative content and resources.

Customer Engagement and Support

• Interact with customers through social media and YouTube comments to answer questions, provide support, and gather and analyze customer feedback.
• Address customer inquiries, concerns, and feedback professionally and helpfully.
• Engage with customers to foster a sense of community and gather and analyze customer feedback to improve the customer experience.

SEO Optimization and Analytics

• Help optimize product listings and website content for search engines.
• Use analytics tools to track and analyze the performance of social media posts, YouTube videos, and website traffic, and generate reports to evaluate the effectiveness of marketing campaigns.
• Stay updated with SEO best practices and trends to enhance the store's online visibility.

Collaboration and Planning

• Collaborate with the marketing team and other departments to ensure a cohesive brand message and marketing strategy.
• Coordinate with external influencers or partners for promotional activities.
• Develop and maintain a content calendar to ensure a consistent posting schedule across all channels.

Continuous Improvement

• Stay informed about reptile and amphibian care practices and industry trends to create relevant content.
• Stay up-to-date with emerging technologies and changes in social media algorithms to adapt strategies accordingly.
• Conduct A/B tests on various marketing elements to optimize performance.

Bug Wrangler

Hourly Compensation: $17.00 - DOE

FLSA Classification: Hourly nonexempt

Overview: As a Bug Wrangler at The Bio Dude Inc., your primary responsibility will be ensuring that all the insects and arachnids we sell are healthy and cared for. This involves monitoring their living conditions, providing adequate food and water, and maintaining clean and sanitary habitats. The ideal candidate for this role will have a strong interest in entomology and a deep understanding of insect behavior and care requirements. Additionally, excellent customer service skills are necessary as you will interact with customers daily.

Duties and Responsibilities:

• Be a team player, stay organized, communicate effectively, ask questions, and be open to learning and collaborating with your team.
• Must follow The Bio Dude Inc. dress code policy. Attire should be clean, neat, and professional. Hygiene should be clean and orderly.
• Follow all safety standards and maintain an effective, efficient, safe work environment.
• Practice warehouse safety and effective communication with fellow associates.
• Maintain proper clock-in and clock-out protocol/recording set by The Bio Dude by utilizing only the work computer in the showroom.
• Follow The Bio Dude Inc. employee handbook policies, standards, and ethics.
• Help management maintain spreadsheets that record losses, mistakes, inventory, and other day-to-day aspects of the business.
• Follow all OSHA safety guidelines.
• Other duties per management directives.

Invertebrate Husbandry:

• Care for springtails, isopods, and other invertebrates to ensure their health, reproduction, and overall well-being.
• For different invertebrate species, maintain appropriate environmental conditions, such as temperature, humidity, and substrate.

Feeder Insect Management:

• Provide a continuous supply of feeder insects, including crickets, mealworms, and others, for our customers.
• Monitor and maintain proper feeding, hydration, and gut-loading of feeder insects.

Clean-Up Crew Preparation:

• Prepare, pack, and ship "clean-up crews" (isopods and springtails) for BioActive habitat setups.
• Ensure that clean-up crews are healthy and ready for use in customer habitats.

Cultivation and Production:

• Oversee and manage in-house cultures of invertebrates to ensure a consistent and sustainable supply.
• Monitor and maintain breeding populations to meet customer demand.

Insect Care and Quality Control:

• Monitor the health and quality of all invertebrate cultures.
• Ensure the insects are of the appropriate size and nutritional value for reptiles and amphibians.

Customer Assistance:

• Assist customers in selecting suitable invertebrates for their BioActive habitats and pets.
• Offer guidance on invertebrate care, usage, and compatibility with reptiles and amphibians.
• Help address customer inquiries and concerns.

Inventory Management:

• Monitor inventory levels of invertebrates and feeder insects.
• Place orders and manage shipments to maintain stock levels.

Compliance and Regulations:

• Ensure compliance with all relevant local, state, and federal regulations pertaining to the sale and care of invertebrates.
• Maintain records required by regulatory agencies.

Wholesale Representative

Hourly Compensation: $17.00 - DOE

FLSA Classification: Hourly nonexempt

Overview: As a Wholesale Representative, you will oversee wholesale and trade show events, build strong relationships with clients, and implement sales strategies to increase revenue. Critical attributes for success in this role include excellent communication skills, strong organization, and a customer-focused approach. Given the job's fast-paced and constantly changing nature, adaptability and flexibility are also essential.

Duties and Responsibilities:

Team Player and Communication

• Be a team player, communicate effectively, ask questions, and be open to learning and collaborating with your team.
• Possess an in-depth understanding of the company's mission and values.
• Maintain positive relationships with clients, vendors, and industry professionals through phone, email, or in-person meetings.
• Provide excellent customer service by promptly, professionally, and efficiently addressing client concerns and inquiries.

Dress Code and Safety

• You must follow the dress code policy, ensuring your attire is clean, neat, and professional and maintaining clean and orderly hygiene.
• Follow all safety standards and maintain an effective, efficient, safe work environment.
• Practice warehouse safety and maintain effective communication with fellow associates.
• Follow all OSHA safety guidelines.

Compliance and Administration

• Follow the company's employee handbook policies, standards, and ethics.
• Maintain proper clock-in and clock-out protocol using the work computer in the showroom.
• Help management maintain spreadsheets that record losses, mistakes, inventory, and other day-to-day aspects of the business.
• Maintain a prompt response to phone calls, emails, and voicemails.

Product Knowledge and Brand Ambassador

• It is essential to have a solid understanding of the company's products and their functions, including substrate, lighting, plants, and humidity.
• Confidently explain product details, usage, and compatibility to potential customers.
• Collaborate with internal teams in areas such as marketing and inventory to ensure successful product promotions and sales.

Sales and Product Distribution

• Develop and implement sales strategies to increase revenue and achieve sales targets by analyzing market trends and identifying new growth opportunities.
• Effectively present product information, negotiate terms, and maintain professional customer correspondence.
• Assist with booth setups, marketing materials, and logistics management for wholesale and trade show events.
• Conduct market research to analyze consumer trends, identify new growth opportunities, and keep abreast of industry developments and competitors.
• Manage inventory levels and ensure timely delivery to clients by tracking inventory levels and fulfilling orders accurately and on time.
• Work with freight specialists and manufacturing leads to ensure timely and efficient shipping for quality product delivery.

COVID-19 considerations:
To keep our staff and customer safe, we are enforcing wearing masks, practicing social distancing, and having our building professionally disinfected with a medical-grade formula that does not allow the virus to remain on surfaces for 90 days.

Inventory Specialist

Hourly Compensation: $17.00 - DOE

FLSA Classification: Hourly nonexempt

Overview: As an inventory specialist, your responsibilities will include managing and tracking inventory levels, monitoring stock movements, and identifying potential inventory issues. You will also conduct regular inventory audits, analyze data to identify trends and patterns and collaborate with other departments to maintain optimal inventory levels. Additionally, you may need to develop and implement inventory management policies and procedures to enhance inventory accuracy and efficiency. This position calls for strong analytical and problem-solving skills and the ability to work independently and as part of a team.

Duties and Responsibilities:

• Be a team player, stay organized, communicate effectively, ask questions, and be open to learning and collaborating with your team.
• Must follow The Bio Dude Inc. dress code policy. Attire should be clean, neat, and professional. Hygiene should be clean and orderly.
• Follow all safety standards and maintain an effective, efficient, safe work environment.
• Practice warehouse safety and effective communication with fellow associates.
• Maintain proper clock-in and clock-out protocol/recording set by The Bio Dude by utilizing only the work computer in the showroom.
• Follow The Bio Dude Inc. employee handbook policies, standards, and ethics.
• Help management maintain spreadsheets that record losses, mistakes, inventory, and other day-to-day aspects of the business.
• Follow all OSHA safety guidelines.
• Perform other duties as directed by management.

Primary Roles:

• Manage inventory levels to ensure the warehouse has ample stock of necessary products.
• Track shipments and deliveries and maintain open communication with vendors and customers to stay current on inventory levels and trends.
• Use inventory management software and other tools to keep track of inventory levels and ensure timely delivery of products.
• Conduct regular audits of inventory levels to identify and resolve any discrepancies.
• Ensure all products are appropriately labeled and stored with attention to detail.
• Work closely with the Manufacturing and Order Fulfillment team to maintain inventory levels and deliver products on time and in good condition.
• Conduct regular cycle counts to validate the accuracy of recorded inventory levels and identify discrepancies. Perform periodic audits to ensure compliance with inventory procedures.

Plant Wrangler

Hourly Compensation: $15.00 - DOE

FLSA Classification: Hourly nonexempt

Overview: The Plant Wrangler plays a vital role in ensuring the well-being of our pesticide-free plant stock, which is essential for creating thriving environments in our bioactive vivariums. The Greenhouse Associate takes care of our plant inventory by providing meticulous plant care, maintaining a pest-free environment, and expertly managing inventory levels. They work closely with various store departments to fulfill plant requirements for customer orders, shows, and wholesale customers. Additionally, they provide knowledgeable assistance to customers looking for the ideal vivarium plants. This role requires a deep passion for horticulture, a commitment to pesticide-free practices, and a genuine interest in the welfare of reptiles and amphibians within an integrated ecosystem.

Duties and Responsibilities:

• Be a team player, stay organized, communicate effectively, ask questions, and be open to learning and collaborating with your team.
• Follow The Bio Dude Inc. dress code policy. Attire should be clean, neat, and professional.
• Follow all safety standards and maintain an effective, efficient, safe work environment.
• Practice warehouse safety and effective communication with fellow associates.
• Maintain proper clock-in and clock-out protocol set by The Bio Dude by utilizing only the work computer in the showroom.
• Follow The Bio Dude Inc. employee handbook policies, standards, and ethics.
• Help management maintain spreadsheets that record losses, mistakes, inventory, and other day-to-day business aspects. See attachment A for end-of-month paperwork expectations.
• Follow all OSHA safety guidelines.

Plant Care and Maintenance:

• Regularly inspect and maintain the health of all plants in the greenhouse, watering and pruning them to ensure optimal growth and appearance.
• Monitor and control environmental factors like temperature and humidity to create ideal conditions for plant growth.

Pesticide-Free Practices:

• Ensure that all plants in the greenhouse are grown without pesticides or other harmful chemicals.
• Implement organic and natural pest control methods to keep plants healthy.

Inventory Management:

• Maintain accurate plant inventory records, including species, quantities, and health status.

Order Fulfillment:

• Coordinate with various store departments to fulfill plant needs for bioactive vivariums, orders, shows, and wholesale customers.
• Package and prepare plants for delivery or pick up, ensuring they are correctly labeled.

Quality Control:

• Inspect incoming plant shipments for quality.
• Remove any damaged or unhealthy plants and report issues to the Inventory team.

Research and Education:

• Continuously expand knowledge of various plant species to better serve customers.

Greenhouse Maintenance:

• Maintain a clean and organized greenhouse environment to prevent the spread of pests and diseases.
• Ensure proper equipment functions, such as watering, fans, and heating systems.

Record Keeping:

• Keep detailed records of plant care routines, propagation activities, and inventory changes.
• Provide reports on plant health and stock levels as needed.

Continuous Improvement:

• Identify opportunities to improve greenhouse efficiency, plant quality, and customer satisfaction.
• Suggest and implement improvements to greenhouse processes and procedures.

Freight Specialist

Hourly Compensation: $17.00 - DOE

FLSA Classification: Hourly nonexempt

 Overview: The position entails managing and ensuring the proper transportation of different supplies such as substrates, diets, plants, and other products for reptiles and amphibians. The warehouse experiences fluctuating temperatures, so applicants should be comfortable working in hot and cold environments. The role may also involve working in messy conditions, as the store produces its substrates onsite. The ideal candidate will have prior experience in freight handling and logistics, strong attention to detail, and a commitment to safety.

Duties and Responsibilities:

Workplace Conduct

• Be a team player, communicate effectively, ask questions, and collaborate with your team.
• Adhere to The Bio Dude Inc. dress code policy, maintaining clean, neat, and professional attire and proper hygiene.
• Follow all safety standards to maintain an effective, efficient, safe work environment.

• Maintain proper clock-in and clock-out protocol as set by The Bio Dude Inc.

• Follow The Bio Dude Inc. employee handbook policies, standards, and ethics.
• Follow all OSHA safety guidelines.
• Perform other job duties as directed by management.

• Maintain accurate records of inventory levels for reptile and amphibian supplies.
• Conduct regular stock counts to ensure adequate inventory levels and report any discrepancies.
• Monitor and track inventory levels of manufactured products in-house.

• Assist in manufacturing products to company standards and quality control guidelines.
• Collaborate with production team members to meet production targets.

• Accurately pick, pack, and prepare customer orders, including wholesale orders.
• Verify the completeness and accuracy of orders before shipping.
• Prepare shipping labels and ensure proper documentation for outgoing shipments.
• Coordinate with carriers and schedule pickups or deliveries as needed.

• Inspect products for defects or damage before shipping.
• Ensure all products meet the quality standards and package them appropriately to prevent damage during transit.

• Prioritize and process orders to ensure they are shipped promptly, meeting customer deadlines.
• Utilize shipping software and equipment to expedite the shipping process.

• Prepare and pack products for events, ensuring all necessary supplies and promotional materials are included in the shipment.
• Work closely with the Wholesale representative to coordinate tradeshow shipments and logistics.
• Ensure timely and accurate delivery of products to tradeshow locations nationwide.

• Maintain a clean and organized warehouse environment.
• Safely store products and supplies, optimizing space utilization.
• Assist in restocking and organizing inventory shelves as needed.

• Adhere to safety guidelines and protocols to ensure a safe working environment.
• Comply with all relevant regulations and policies for shipping and handling of reptile and amphibian supplies.

• Collaborate effectively with warehouse staff, production teams, and management to meet operational goals.
• Communicate any inventory shortages, damaged products, or other issues to the appropriate parties.

• Provide exceptional customer service, addressing inquiries or concerns about orders and shipments professionally and efficiently.
• Maintain accurate inventory levels, shipments, and product manufacturing records.
• Generate reports as necessary for inventory tracking and order fulfillment analysis.

• Identify opportunities for process improvement within the warehouse to enhance efficiency and reduce errors.
• Suggest and implement changes to streamline operations when appropriate.